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I prepaid for 3 years with Torguard and cancelled recently. They refuse to refund any of my money even though I only used it 2 months. My VPN connection was constantly dropping which meant manually reconnecting it on my PC. It was unreliable and sucked. Torguard is based in Florida and not overseas. That means Feds can force them to spy on US customers without their knowledge or consent. I couldnt switch my VPN fast enough !
I have used several VPNs over the years and got blocked by Netflix or Amazon, etc. I went with Torguard and I did have to get a personal IP address at an additional cost. But anytime there is any issue, they are right there and helping. They may have to change your IP address, but they do what they promise. I switched to their annual plan and I don’t see anyone with a much better price than what I am paying. I also have a free email address that I don’t use much, but a few people have it, so I keep it and use it. I consider trying someone else once in a while but am afraid if I do that, if I’m not happy and come back to them, the price will be higher. I honestly, don’t see why they aren’t more highly recommended. Also, I find them very patient, as I am not so young and not always great with current technology. They have been great with me.
I have been a customer for over 5-6 years at this point I believe. Yes, streaming is an issue. I have used the Streaming IP before and it worked well. I don't bother anymore though because I do not use any streaming services besides YouTube which works fine without a dedicated IP. Amazon Prime will not stream even with the Streaming IP, however, I have not tried it with anything other than my standard Open VPN configuration. I don't have Prime anymore either, so no loss here. Works great with torrents though. I use 4G as my main source of Broadband where I live in the sticks where it's my only option besides HugesNet aka Dish (same thing just rebranded because of the bad rap Dish has), I can't do much better than 10MBs even without it. I don't see why you would need anything faster though. I have never been in that much of a hurry. People like to compare and complain about arbitrary nonsense and have .... measuring contests about everything, so I'm not surprised to see it brought up so much. I have really appreciated their customer service over the years too! Especially when attempting to set up an open VPN configuration on a router with a tethered USB WAN as well as other equality odd situations that come up when using a Phone for your WAN. They were fast, extremely knowledgeable, and comprehensive in their attempts to help me reach my goals. Even when I would bring up a weird idea or configuration, they would still give it just as much attention and effort as something typical. Whereas I would imagine most others would just say "we can't help you with that". Their team seems to enjoy the challenge and is quite good. I'm sure there is a better solution when compared head to head on specs, but I appreciate their attitude, ethics on privacy, pricing, and customer service. One other bit I would like to share; when I was looking at other plans and their details close to my renewal time, I wasn't paying attention and apparently added them ALL to my cart and then paid. It was like $275 worth of services. I didn't use any of them, but I let them know and the money was back in my account for all the ones I didn't want in less than a day!! To me, the peace of mind that provides is worth a lot more than the extra few mins that faster speeds save. I also have a feeling that in order to provide those faster speeds, other VPNs are either charging a lot more or cutting corners. I will conclude with OF COURSE IT DOESNT WORK WITH FIRESTICK!! They tell you that upfront in the description! Would be nice if folks would stop blaming others for things not being as they uneducated guessed they would be. Says a lot more about them than what is being reviewed. It's "funny" how people have the time to write a bad review, but not enough time to read the label of/look into what they are buying in thw first place. There is plenty more to say, but I'm sure most people already stopped reading this, so I will stop at that. Be safe y'all!!
